RhadaLegalTerms of Use
Version 1.1.0 · Effective 2026-05-25

Rhada Terms of Use

Version 1.1.0 · Effective 25 May 2026 · Last reviewed 27 May 2026

These Terms of Use ("Terms") are a binding agreement between you and DIAN Holdings Limited, a company incorporated in New Zealand ("DIAN", "we", "us", "our"), governing your use of the Rhada mobile application, the website at rhada.app, and any related services we make available (together, the "Service").

Please read these Terms carefully. By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of another person (for example, a household member you are setting up an account for), you confirm that you have authority to bind that person and that they meet the eligibility requirements in §3.

⚠️ HEALTH AND SAFETY NOTICE. Rhada is a nutrition and lifestyle coaching app for healthy adults. It is not medical advice and we are not your doctor. If you have any medical condition or take any medication, talk to a qualified healthcare professional before changing your diet or training. IF YOU THINK YOU ARE HAVING A MEDICAL EMERGENCY, STOP USING RHADA AND CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. Full health-and-safety language in §10.

Table of contents

  1. About Rhada
  2. Acceptance and changes to these Terms
  3. Eligibility
  4. Your account
  5. Licence to use the Service
  6. Acceptable use
  7. AI features
  8. User content
  9. Our intellectual property
  10. Health and safety disclaimer
  11. Subscriptions and payments
  12. Apple-specific terms
  13. Google Play-specific terms
  14. Third-party services
  15. Beta and pre-release features
  16. Service availability and changes to the Service
  17. Suspension and termination
  18. Warranty disclaimer
  19. Limitation of liability
  20. Indemnification
  21. Governing law and dispute resolution
  22. Miscellaneous

1. About Rhada

Rhada is an adaptive nutrition and lifestyle coaching application. It uses artificial intelligence and the information you provide to generate weekly meal plans, training programmes, daily food logging, weekly check-ins, and personalised coaching feedback.

Rhada is not a medical device, a medical practitioner, a registered dietitian, a personal trainer, a psychotherapist, or any other regulated professional. It does not diagnose, treat, cure, prevent or mitigate any disease or medical condition. The coaching content it produces is general nutrition and lifestyle information for healthy adults, presented for educational and motivational purposes. It is not medical advice. See §10 (Health and Safety Disclaimer) for the full disclaimer.


2. Acceptance and changes to these Terms

By using the Service you accept these Terms. We may amend these Terms from time to time. The current version is always available at https://rhada.app/legal/terms and in the app at Settings → Legal → Terms of Use, and the canonical change history is recorded in CHANGELOG.md.

If a change is required by law (for example, to comply with a new regulator notice), it takes effect on the date stated, regardless of acceptance, to the minimum extent necessary for compliance.


3. Eligibility

You may use the Service only if all of the following are true:

  1. You are at least 16 years old.
  2. You have the legal capacity to enter into a binding agreement under the law of the jurisdiction where you reside.
  3. You are not barred from using the Service under the laws of New Zealand or the laws of the jurisdiction where you reside.
  4. You are not a resident or national of, and you are not accessing the Service from, any country or region subject to comprehensive sanctions administered by the New Zealand Ministry of Foreign Affairs and Trade, the United Nations Security Council, the U.S. Office of Foreign Assets Control (OFAC), HM Treasury (UK), or the European Union.
  5. You have not previously been suspended or removed from the Service.

If you are between 16 and the age of majority in your jurisdiction, you confirm that your parent or legal guardian has reviewed these Terms and our Privacy Policy and consents to your use of the Service to the extent local law requires.

The Service is not directed at children under 16 and we do not knowingly allow them to register.


4. Your account

To use most features you must create an account. You agree to:

You may sign in with email and password, with Sign in with Apple, or with Google. The federated providers' own terms also apply when you choose those flows.

You are responsible for all activity that occurs under your account except where caused by our breach of these Terms or applicable law.

You may close your account at any time from Settings → Account → Delete my account, or by emailing support@rhada.app. Deletion has the effect described in §17 and in the Privacy Policy §7.


5. Licence to use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Rhada mobile application on devices that you own or control, and to use the Service for your own personal, non-commercial use.

This licence does not transfer any title or ownership in the Service to you. All other rights are reserved by DIAN and its licensors.


6. Acceptable use

You agree not to, and not to permit any third party to:

  1. Use the Service to violate any law or any third party's rights, including intellectual property, privacy or publicity rights.
  2. Use the Service for any commercial purpose without our prior written consent — for example, building a competing product, scraping content, or providing the Service to third parties as a hosted offering.
  3. Reverse engineer, decompile, disassemble, or attempt to extract source code from the Service, except to the extent that such activity is permitted by mandatory law (for example, interoperability under article 6 of the EU Software Directive) and only after notifying us at support@rhada.app.
  4. Access the Service through automated means (scrapers, bots, harvesters) other than search-engine indexers honouring our robots.txt, or to attempt to discover non-public APIs.
  5. Interfere with the operation of the Service — for example, attempting denial-of-service, probing for vulnerabilities other than through a responsible-disclosure channel, or bypassing rate limits.
  6. Submit content that is unlawful, defamatory, harassing, threatening, obscene, hateful, infringing, fraudulent or otherwise objectionable.
  7. Use the Service to send unsolicited communications, chain messages, or spam.
  8. Use the Service to train any machine-learning model, including by extracting outputs of our AI features for redistribution or as training data, except where mandatory law allows it.
  9. Attempt to circumvent our safety filters, including by engineering prompts to extract medical-diagnosis-style outputs from the coach.
  10. Misrepresent your identity, age, or affiliation.

Violation of this section may result in suspension or termination of your account under §17 and may give rise to legal liability.


7. AI features

In short. Rhada's coach replies, meal plans, workout plans, and food-photo / nutrition-label analysis are produced by AI. AI is sometimes wrong — about calories, about advice, about facts. Use your judgement, especially for anything that matters to your health.

AI outputs may be inaccurate. The Service may sometimes provide content that is incorrect, out of date, or that does not represent Rhada's or DIAN's views. Use discretion before relying on or otherwise using content provided by the Service, particularly for any matter that could affect your health, safety, finances or legal position.

Rhada uses third-party generative AI services as described in our Privacy Policy §4.4 and §13. By using AI-enabled features you acknowledge:


8. User content

"User Content" means anything you submit to the Service: your profile and onboarding answers, the body, photo and check-in data covered by the Privacy Policy, your coaching messages, your saved foods and recipes, and any feedback or other communications you send us.

8.1 You retain ownership

You retain all rights in your User Content. We claim no ownership of it.

8.2 Licence to us

You grant DIAN a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, display, modify (for purposes of format conversion, redaction or moderation), and otherwise process your User Content solely for the purpose of operating, providing, securing and improving the Service for you.

This licence:

8.3 Your responsibility for User Content

You are responsible for your User Content. You confirm that:

8.4 Feedback

If you send us suggestions, ideas, or feedback ("Feedback"), you grant DIAN a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable licence to use the Feedback for any purpose without obligation or compensation. Feedback is not confidential.


9. Our intellectual property

The Service, including its software, design, logos, text, audio, video, graphics, "Rhada" name and trademarks, and the underlying technology, is owned by DIAN or its licensors and is protected by copyright, trademark, and other intellectual-property laws.

Nothing in these Terms transfers any of our intellectual-property rights to you, except for the limited licence in §5.

You agree not to remove, alter or obscure any copyright, trademark or other proprietary notice in the Service.


10. Health and safety disclaimer

In short. Rhada is a coach, not a clinician. We are not a licensed medical service provider. We don't diagnose, prescribe, or treat anything. Talk to a real healthcare professional for medical decisions. If you are in an emergency, call your local emergency number now.

Rhada is not medical advice. Rhada is an educational and motivational lifestyle product designed for healthy adults. It is not a substitute for the advice of a qualified healthcare professional. We are not a licensed medical service provider, and any information provided by Rhada — including by the AI coach — should not be interpreted as medical advice or construed to form a physician–patient or therapist–client relationship.

You must consult a qualified healthcare professional before changing your diet, training, supplementation or lifestyle if any of the following applies to you:

Rhada will not provide medical advice and will not diagnose you. The coach will defer medical questions to a qualified healthcare professional. Do not rely on the Service to make medical decisions.

Emergency

IF YOU THINK YOU ARE HAVING A MEDICAL EMERGENCY, STOP USING THE SERVICE AND CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY — for example, 911 in the United States, 111 in New Zealand and the United Kingdom, 000 in Australia, 112 in the EEA, or your country's equivalent. This includes thoughts of self-harm, an eating-disorder crisis, severe physical symptoms, or any situation that may require urgent medical attention.

Mental-health and crisis helplines:

By using the Service you confirm that you have read and understood this section.


11. Subscriptions and payments

Some features of the Service are available only to subscribers ("Premium Features"). Subscription terms, pricing and trial offers are presented to you in-app before purchase and form part of these Terms once you confirm the purchase.

11.1 Billing through the platform stores

All subscription purchases are billed by the platform store from which you downloaded the app — Apple App Store (iOS) or Google Play (Android) — under the platform's own billing terms. We do not receive your payment card number or other financial-instrument details.

Your purchase is a contract between you and the platform store under their terms. We are responsible to you for the supply of the Service that the subscription unlocks; the platform store is responsible to you for the billing transaction.

11.2 Auto-renewal

Unless cancelled, subscriptions automatically renew at the end of each billing period at the then-current price. You will be charged on the day before the renewal date (or as the platform store provides).

You can manage and cancel your subscription at any time:

Cancellation takes effect at the end of the current billing period; you retain access until then.

11.3 Free trials

Some subscriptions offer a free trial. The trial converts to a paid subscription unless you cancel at least 24 hours before the trial ends. The trial duration, billing period and price are displayed before you start the trial.

11.4 Refunds

Refund requests are handled by the platform store under the platform's refund policy:

In addition, where mandatory consumer law in your jurisdiction grants you a non-excludable refund right (for example, the EU Consumer Rights Directive 14-day right of withdrawal, the UK Consumer Rights Act 2015, the Australian Consumer Law guarantees, or the New Zealand Consumer Guarantees Act 1993), that right is unaffected by these Terms and prevails over the platform store's general refund policy to the extent of any conflict.

11.5 Price changes

We may change subscription prices. For active subscriptions, price changes take effect at the next renewal following notice to you. You will be notified through the app or by email at least the period required by applicable law (and never less than 30 days). If you do not accept the new price, you can cancel before the renewal date.

11.6 Taxes

Prices may or may not include applicable taxes (VAT, GST, sales tax) depending on your billing region. Where taxes are added by the platform store, they will be itemised on the platform store receipt.

11.7 California right to cancel

If you are a California resident, in addition to the platform-store refund mechanics in §11.4 and any other consumer-law rights you have, you may cancel your subscription without penalty or obligation at any time before midnight of the third business day after the date you first subscribed (or, where required by California Civil Code §1689.6 et seq., the period of your specific contract). To do so, contact us at support@rhada.app with the email address associated with your Rhada account; we will refund any fee charged for that subscription period. This right is in addition to, not instead of, the platform store's refund policy.

11.8 EU right of withdrawal

If you are a consumer in the EEA, the UK or Switzerland, you have a 14-day right of withdrawal from a distance contract under the EU Consumer Rights Directive (or UK / Swiss equivalent), starting from the day after the contract is concluded. Where you have started using the digital content of the Service during this 14-day window with your express consent, that right is waived for the digital-content portion as Article 16(m) of the Directive permits. The platform store's refund policy continues to apply in addition.


12. Apple-specific terms

This section applies if you obtained the iOS version of the Service from the Apple App Store. It supplements the rest of these Terms and prevails to the extent of any conflict for iOS users only.

You acknowledge and agree that:

  1. These Terms are between you and DIAN only, and not with Apple Inc. Apple is not responsible for the Service or its content.
  2. The licence granted to you in §5 is limited to a non-transferable licence to use the Service on Apple-branded products you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
  3. Apple has no obligation to provide any maintenance or support for the Service.
  4. To the maximum extent permitted by applicable law, Apple has no warranty obligation with respect to the Service.
  5. Any claim that the Service or your possession or use of the Service: (i) fails to conform to any applicable legal or regulatory requirement; (ii) infringes a third party's intellectual property rights; or (iii) gives rise to product-liability, consumer-protection or similar claims, is the responsibility of DIAN, not Apple.
  6. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
  7. You confirm that you are not located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

13. Google Play-specific terms

This section applies if you obtained the Android version of the Service from Google Play. It supplements the rest of these Terms and prevails to the extent of any conflict for Google Play users only.

  1. These Terms are between you and DIAN only, and not with Google LLC. Google is not a party to these Terms and is not responsible for the Service.
  2. Subscriptions on Google Play are subject to Google Play's Terms of Service and the Google Payments Terms of Service.
  3. Refunds are handled by Google Play under its refund policy (see §11.4).
  4. You agree to comply with all applicable third-party terms of agreement when using the Service.

14. Third-party services

Through the Service you may connect to or interact with third-party services, including Apple HealthKit, Android Health Connect, Sign in with Apple, Google Sign-In, and the OpenFoodFacts barcode database. Your use of those services is governed by their terms and privacy policies. We are not responsible for third-party services, their availability, accuracy, or any content they provide.


15. Beta and pre-release features

From time to time we may make experimental or pre-release features available, identified as "beta", "experimental", "preview" or similar. Beta features are provided "as is" and without any warranty of any kind, may change or be discontinued at any time, and may have stability or accuracy issues that production features do not. To the maximum extent permitted by applicable law, we exclude all liability arising from beta features.


16. Service availability and changes to the Service

We aim to keep the Service available continuously but we do not guarantee uninterrupted availability. We may, from time to time:

For material removals of features that you paid for, we will provide reasonable notice. If a material removal occurs during a paid subscription period and a non-excludable consumer-law right entitles you to a refund or credit, we will honour that right.


17. Suspension and termination

17.1 By you

You may terminate these Terms at any time by closing your account (see §4). Your subscription will continue under its terms until cancelled through the relevant platform store (see §11).

17.2 By us

We may suspend or terminate your access immediately, without notice, if:

For non-material breaches, we will give you reasonable notice and a chance to cure the breach before terminating.

17.3 Effect of termination

On termination:

Termination does not relieve either party of obligations that accrued before termination.


18. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty of any kind, whether express, implied, statutory, or otherwise.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that:

Nothing in this section excludes, restricts or modifies any guarantee, warranty, right or remedy that you have under mandatory consumer law in your jurisdiction, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, or any analogous statute. Those guarantees, where they apply, prevail over the disclaimer above to the extent of any conflict.


19. Limitation of liability

To the maximum extent permitted by applicable law:

Nothing in this section limits:

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in those jurisdictions, the limitations above apply only to the extent permitted.


20. Indemnification

You agree to indemnify, defend and hold harmless DIAN and its directors, officers, employees, contractors, agents, suppliers and licensors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

We will give you prompt notice of any claim and reasonable cooperation in its defence at your expense. You may not settle any claim that admits fault or imposes any non-monetary obligation on us without our prior written consent.

This section does not apply where applicable consumer-protection law restricts or prohibits such indemnification by an individual consumer.


21. Governing law and dispute resolution

21.1 Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of New Zealand, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory local law not excluded. Where you are a consumer resident in a jurisdiction whose law grants you the protection of mandatory consumer-protection rules that cannot be derogated from by agreement, the choice of New Zealand law does not deprive you of the protection of those rules.

21.2 Informal resolution first

Before bringing a formal dispute, we ask that you contact us at support@rhada.app with a description of the dispute and the resolution you are seeking. We aim to respond within 30 days. Many disputes can be resolved informally.

21.3 Forum

Subject to mandatory rules of your local law, the courts of New Zealand (specifically, the District Court at Auckland or the High Court at Auckland, depending on the value of the claim) have exclusive jurisdiction over any dispute that cannot be resolved informally.

Consumers in jurisdictions where local law guarantees access to the consumer's local courts (for example, EU consumers under Regulation (EU) 1215/2012, UK consumers under the Civil Jurisdiction and Judgments Act 1982, and consumers in jurisdictions with analogous rules) may bring proceedings in their local courts to the extent that local law so requires.

21.4 No class actions

To the maximum extent permitted by applicable law, you and DIAN agree that any dispute will be resolved on an individual basis and not as a class, consolidated or representative action. This clause does not apply to the extent prohibited by mandatory law (for example, in jurisdictions where a class-action waiver is unenforceable).

21.5 Time limit

To the maximum extent permitted by applicable law, any claim arising out of these Terms or the Service must be brought within two (2) years of the event giving rise to the claim, otherwise it is permanently barred. Statutory limitation periods that cannot be shortened by contract under your local law are unaffected.


22. Miscellaneous

22.1 Entire agreement

These Terms, together with the Privacy Policy and any feature-specific terms presented to you in-app, constitute the entire agreement between you and DIAN with respect to the Service and supersede all prior agreements and communications.

22.2 No waiver

A failure or delay by either party to enforce any provision of these Terms is not a waiver of that provision or of any other provision.

22.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is to be construed or replaced to give it the maximum lawful effect closest to the parties' original intention.

22.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.

22.5 Force majeure

Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, internet or telecommunications failure, or upstream-provider outage. This clause does not relieve us of obligations to provide refunds or credits where mandatory consumer law so requires.

22.6 No agency

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary or employment relationship between you and DIAN.

22.7 Notices

We may give notice to you by email, by in-app notification, or by posting to https://rhada.app. You may give notice to us at support@rhada.app. Notices take effect when received.

22.8 Export controls

You agree to comply with all applicable export-control and sanctions laws of New Zealand, the United States, the United Kingdom, the European Union, and any other jurisdiction that applies to your use of the Service.

22.9 Language

These Terms are originally drafted in English. We may provide translations for convenience; if there is any conflict between the English version and a translation, the English version prevails, except where applicable law requires that the locally-translated version prevail (for example, French in Quebec under Law 25, Portuguese in Brazil where the LGPD so requires).

22.10 Contact

Questions about these Terms, or notices required under them, should be sent to:

DIAN Holdings Limited support@rhada.app


End of Terms of Use v1.0.0.